Cancellation policy.

Your session time is held only for you. When plans change, this policy keeps things fair — for you and for your therapist.

24 hours or more

Cancel or reschedule with at least 24 hours’ notice and there is no charge at all. Message us through the contact page or reply to your appointment reminder — rescheduling is always free.

Under 24 hours, or missed sessions

Late cancellations and no-shows are billed at the full session fee, since your therapist reserved the hour and turned away other clients. Insurance does not cover these charges.

Running late

If you join late, we’ll use the remaining time together — sessions still end at the scheduled time so the next client isn’t kept waiting. If your therapist is ever late, you’ll receive the full session or a prorated adjustment.

Emergencies and illness

Genuine emergencies happen; talk to your therapist and we’ll find a humane solution. If you’re sick but well enough to talk, switching to a video session at the last minute avoids any fee.